Frequently Asked Questions

Ordering

1. How do I place an order on the website?

Placing an order on our website is quick and easy. Follow these steps:

• Browse through our product offerings and select the items you want to purchase.
• Add the selected items to your cart.
• Proceed to checkout and provide the necessary shipping and payment information.
• Review your order details and submit your order.

You will receive an order confirmation via email, and we will begin processing your order.

2. Can I change or cancel my order once it has been placed?

Unfortunately, we are unable to make changes or cancel an order once it has been placed. For further assistance, please refer to our Cancellation Policy.

Shipping

1. What is the processing time for an order?

The processing time for an order is typically 2-3 business days. This allows us to verify product availability, confirm payment, and prepare your order for shipment.

2. How long does it take for my order to be delivered?

For orders shipped within the USA, the estimated delivery time is 3-6 business days. International orders may take 10-20 business days for delivery. Please note that these are estimated times and can vary depending on the destination and any potential customs delays.

3. How can I track my order?

Once your order has been shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor the progress of your shipment by entering it on the shipping carrier’s website.

Return & Refund

1. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, our Return & Refund Policy provides detailed information on how to return an item and request a refund. Please review this policy for complete guidance.

2. How do I initiate a return or request a refund?

To initiate a return or request a refund, please email our support team at cc@lopame.com. Include your order number and the reason for the return or refund request. Our dedicated team will guide you through the process and provide any necessary assistance.

Cancellation

1. Can I cancel my order once it has been placed?

Unfortunately, we are unable to cancel an order once it has been placed due to our streamlined processing system. For more details, please refer to our Cancellation Policy.

Payment

1. What types of payment do you accept?

We accept various payment methods to ensure convenience and security. You can make payments using Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards.

2. How do I apply for a discount?

To apply a discount, simply enter the appropriate code or information during the checkout process. The discount value will be applied to your total order amount.

If you have any additional questions or need further assistance, please don’t hesitate to contact our customer support team at cc@lopame.com. We are here to provide the support and guidance you need for a seamless shopping experience.